These Terms and Conditions apply to all persons, businesses or entities subscribing to or purchasing the services and products of Provide Live Help.
The provider of this service is Provide Live Help. We endeavour to provide this service to you without any delays, interruption or distortion. However, the service may at some times be unavailable without notice due to maintenance or system failure. No liability is accepted or compensation offered should the service be unavailable.
All goods and services are provided in accordance with these Terms and Conditions, our Acceptable Use Policy and any applicable law existing from time to time. Please note that the Terms of Agreement posted on our website shall supersede all previous Terms and Conditions.
After a free trial period customers will pay in advance a sum equivalent to one month's service charges for the aggregate of user accounts requested.
Customer's credit card will be charged after a trial period for the first month of use. After this initial payment, your credit card will be automatically charged on the same day of the subsequent months for the use of our service, until you cancel your subscription.
United Kingdom VAT is applicable to all charges for goods and services for Customers based in United Kingdom and EU Customers without a VAT number.
Customers who choose to file a dispute against any payment made to Provide Live Help will pay an administration charge of US$ 20.00 or their service will be immediately cancelled without refund. Cancellations must be completed using the correct procedure as outlined above.
You may cancel your subscription at any time by accessing your "Control Panel". Cancellation instructions are available through "Submit ticket" button on your account.
Customer who believe they are incorrectly charged contact Provide Live Help by completing our support on-line form within 10 days to obtain a refund. Should an error be found Provide Live Help will make an immediate non-cash credit to the particular User's account.
Customer accounts which remain static will be automatically terminated where there is no activity on the account for a period of 180 days. However, the company will, send an email to such customers ten days before the end of this period reminding them of the impending action.
In exchange for the goods and services supplied Provide Live Help will accept most debit and credit cards. The types of cards acceptable will be shown on the website. All customers warrant that they are the legitimate owner of the credit or debit cards used for purchase of goods or services of Provide Live Help; that the card(s) carry a valid card number; that the expiry date is subsequent to the date of use and that there is a valid security code on the back of the card. All users are hereby notified that the improper use of a credit/debit card could be a criminal offence. It should be noted that all customer details are fully automated and all payments for goods and services must be made in advance. On your credit card statement a purchase made on our website will be shown as: "www.ssl7.net"
Provide Live Help will always endeavour to supply you with a reliable service. It must be understood, however, that the service may be affected or disrupted by weather, failure of the user's internet service provider, hardware faults, criminal acts, service termination and other disruptions. In no event shall Provide Live Help, its officers, directors, employees, agents, partners, affiliates or resellers be held liable for direct, incidental, punitive, indirect, exemplary or consequential damages, loss of internet telephone service, loss of profits or damages arising out of the use of the service, hardware or software programs.
Any notice under this Agreement, whether required to be written or otherwise may be given by Provide Live Help to Users by Post, Personal Service, Email or SMS messaging to any email address, or phone number that the User has given us to correspond with him. Users must give notices to Provide Live Help to the address shown on the website.
This Agreement shall be administered under the Laws of England and Wales.
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