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Manual

8. Third party chat software

In this chapter:

• Pidgin
• X-Lite
• Adium (Mac only)
• Bria Android
• Bria iPhone
• Bria iPad

Below you will find instructions how to configure popular Instant Messaging clients with Provide Live Help service. Before you begin you will need to obtain your SIP account details:

1. Click gear icon in Chat Operators panel and select Edit Profile from the menu.
2. Select SIP Info tab.

Use SIP username, password and domain as shown in Figure 8.1 above to configure SIP Instant Messaging client.

Pidgin

In order to set up Pidgin with Provide Live Help, download installation package from http://www.pidgin.im and follow instruction below:

1. Open Manage Account (1) => Add... window.
2. Select SIMPLE protocol in drop down list (2).
3. Enter your SIP username as shown in SIP Info panel - see Figure 4.3.
4. Enter SIP domain into field (4).
5. Enter your SIP password into field (5).
6. Tick Remember password check box (6).
7. Enter your name into field (7).
8. Switch to Advanced tab, and make sure Publish status check box (8) is ticked.
9. Enter 5060 into field (9).
10. Select Use UDP check box (10).
11. Click OK button. Pidgin will now connect to our servers.

X-Lite

In order to set up X-Lite with Provide Live Help, download installation package from http://www.counterpath.com website and follow instruction below:

1. Right click on X-Lite screen.
2. Select SIP Account Settings... option (2) from context menu.
3. Click Add... button (3) in SIP Accounts window.
4. Enter your name into field (4).
5. Enter your SIP Username from SIP Info panel - see Figure 4.3 - into field (5).
6. Enter your SIP Password into field (6).
7. Enter your SIP Username into field (7).
8. Enter SIP domain into field (8).
9. Switch to Presence tab (9).
10. Select Presence Agent from drop down list (10).
11. Click OK button and X-Lite will connect to our servers.

Adium (Mac only)

In order to set up Adium with Provide Live Help, download installation package from http://adium.im/ website and follow instruction below:

1. Login into Customer Portal at http://providelivehelp.com/login click and click on the gear icon next to Operator's name in Chat Operators panel and select Edit profile from the context menu.
2. Switch to SIP Info tab - here you will find SIP Username, Password and Domain (Server) required in next steps.
3. Start Adium and select Preferences... from the main menu.
4. Add new account of SIP / SIMPLE type.
5. Enter your User Name in the following format: SIP Username @ SIP domain as shown in SIP Info tab - see (2) in the figure 8.3 above.
6. Enter SIP domain into Server field.
7. Enter your SIP Password into Password field.
8. Switch to Options tab.
9. Tick Publish Status to Everyone checkbox.
10. Click OK button.

Bria Android

In order to set up Bria Android with Provide Live Help, download installation package from https://play.google.com/store/apps/details?id=com.bria.voip and follow instruction below:

1. Click More in the bottom toolbar.
2. Select Premium Features from the menu.
3. Purchase Presence and Messaging feature.
4. Select Account menu.
5. Tap on Add Account button.
6. Select Generic from the menu.
7. Enter Provide Live Help as Account Name.
8. Enter your SIP Username into fields (8).
9. Enter your SIP Password into field (9).
10. Enter SIP domain into field (10).
11. Enable IM and Presence.

Perform a test chat session:

1. Ensure you are within a data network coverage and there is Bria icon in top left corner of your device (1).
2. Click on the Live Chat button on your website. Once notification is received on your Android device, tap Chat Session (2).
3. Type your reply into field (3).

Bria iPhone

In order to set up Bria iPhone with Provide Live Help, download installation package from http://itunes.apple.com/app/bria-iphone-edition/id373968636 and follow instruction below:

1. Select Premium Features from the menu.
2. Purchase Presence and Messaging feature.
3. Select Accounts menu.
4. Tap plus button to add account.
5. Select SIP - Making Calls from the menu.
6. Enter Provide Live Help as Account Name.
7. Enter your SIP Username into fields (7).
8. Enter your SIP Password into field (8).
9. Enter SIP domain into field (9).
10. Select Account Specific Features menu.
11. Switch Enable IMPS to ON.
12. Tap Register button.

After a short while you iPhone will register with Provide Live Help and you will be able to receive chats from your visitors.

Bria iPad

In order to set up Bria iPad with Provide Live Help, download installation package from http://itunes.apple.com/app/bria-ipad-edition-mobile-voip/id440744818 and follow instruction below:

1. Select Premium Features from the menu.
2. Purchase Presence and Messaging feature.
3. Select Accounts menu.
4. Tap plus button to add account.
5. Select SIP - Making Calls from the menu.
6. Enter Provide Live Help as Account Name.
7. Enter your SIP Username into fields (7).
8. Enter your SIP Password into field (8).
9. Enter SIP domain into field (9).
10. Select Account Specific Features menu.
11. Switch Enable IMPS to ON.
12. Tap Register button.

After a short while you iPad will register with Provide Live Help and you will be able to receive chats from your visitors.