Frequently Asked Questions

  1. How does Provide Live Help service work?
  2. OK, I want to start using Provide Live Help
  3. Do I need to enter my credit card details for the trial?
  4. Can I use one Provide Live Help on more than one website?
  5. How do I add the chat feature to my website?
  6. How much does it cost?
  7. What is the minimum contract period?
  8. Can we receive messages when we are off-line?
  9. Do I need to install something on my web server?
  10. Do I need to install something on my PC?

How does Provide Live Help service work?

When you sign up to our service you will be able to chat in a real time with your website visitors.

OK, I want to start using Provide Live Help

This is very simple, all you need is:

Now you are ready to chat with your website visitors.

Do I need to enter my credit card details for the trial?

No. You don't need to provide any credit card details for the free trail.

Can I use one Provide Live Help on more than one website?

Yes. You can use our chat button on as many websites as you like.

How do I add the chat feature to my website?

All you have to do is to copy and paste the HTML button code in to the web pages you want to provide chat feature. You will receive these codes upon registration.

How much does it cost?

Our monthly service charge is US$ 4.99 per chat operator account.

What is the minimum contract period?

There is no minimum contract period. You can cancel the service at any time.

Can we receive messages when we are off-line?

Yes. A form will be loaded when all the operators are offline.

Do I need to install something on my web server?

Nothing at all. It is a hosted service.

Do I need to install something on my PC?

Yes. To make chatting with your visitors easy and convenient you need to download and install our live chat operator software. Alternatively you can use one of third party chat applications.



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Testimonials

Start quoteProvide Live Help allows us to better communicate with customers and potential customers in real-time. I spent a long time looking for a good live chat solution for my websites and I believe Provide Live Help to be one of the best available in terms of features and price. End quote
John Adams, Liverpool, UK

Start quoteWe have tried some other live support solutions before, but this is the best. Fast, reliable and reachable all time. End quote
Peter Jones, London, UK