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Live Support Chat for Magento

Installation instructions

1. Install Live Support module

1.1 Via Magento Connect

Login into your Magento administration panel, click System ⇒ Magento Connect ⇒ Magento Connect Manager . Next go to http://connect.magentocommerce.com/ and search for "Provide Live Help" module. Get the "Extension Key" and paste it into your Magento Connect Manager , click Install button .

1.2 Manual installation

Download module here, decompress it and upload module files to the web server - see README.txt for details.

2. Enable Live Support Chat module

In Magento administration panel select System ⇒ Cache Management , click Flush Magento Cache button and Log Out link

3. Copy HTML button code

Login into your Provide Live Help Control Panel and click link in "My Account" panel. If you don't have an account yet, you can register for free here. Now right click and copy into a clipboard the HTML code of live chat button. See in the figure below.

4. Paste HTML code into Live Support Chat module

Login back into your Magento administration panel, click System ⇒ Configuration and select Live Support Chat Settings in the left sidebar. Paste HTML button code into field and click Save Config button .

5. Test Live Chat session

Make sure Provide Live Help chat application is running and verify there is a green icon in your taskbar which indicates the application is connected. Open your Magento store in a web browser and click live chat button to start a chat session.